Frequently Asked Questions
Everything you need to know about our premium merino wool apparel.
What makes merino wool different from regular wool?
Unlike traditional wool which can be itchy, our merino wool fibers are ultra-fine and soft against the skin. It is naturally breathable, moisture-wicking, and odor-resistant, making it perfect for both high-performance activities and daily wear.
How should I care for my icebreaker garments?
Most of our products are machine washable. We recommend washing on a cold, gentle cycle with normal detergent and avoiding fabric softeners or bleach. Always air dry your garments in the shade; do not tumble dry.
What is your return policy?
We offer a 30-day return policy for all items purchased through our online store, provided they are in their original condition with tags attached. Please note that for hygiene reasons, underwear cannot be returned unless faulty.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery progress.
Do you offer a warranty on your products?
Yes, we stand by the quality of our gear. We offer a 1-year warranty against defects in materials and workmanship. Additionally, our socks come with a lifetime guarantee—if they wear out, we will replace them.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.